Integrated Care in Psychiatry by Paul Summergrad & Roger G. Kathol

Author:Paul Summergrad & Roger G. Kathol
Language: eng
Format: epub
Publisher: Springer New York, New York, NY

Do existing or new staff need to be trained?

What facilities, IT, and other resources are required to implement the collaborative care workflow?

Depending on program goals and organizational resources, new staff may be hired or existing staff re-deployed to cover collaborative care tasks and align staffing with the new workflow. Care manager tasks may be split between higher and lower skilled staff to better use existing clinic staffing structure. Organizations may already have psychiatrists in-house that can serve in role as team psychiatrists or the organization may need to use external consultants for this role.

At this stage, organizations often create materials to introduce the new care delivery model to patients and organization clinicians and staff. Figure 7.3 is an example of a template that can be used to introduce the care team to patients. Organizations often include photographs of each team member (care manager, primary care provider, consulting psychiatrist, other behavioral health providers), as well as contact information for the patient to use for questions (usually the care manager). This information can be made into a brochure and combined with other patient educational pieces, such as a brief overview of the organization’s approach to treating behavioral health issues, depression or other mental health information, and patient self-monitoring tools. Primary care organizations should also develop internal communication materials and protocols and clinic-specific guidelines and protocols for psychiatric emergencies. It is especially important to discuss and document procedures for communicating important information between care team members, such as how to ensure that recommendations from psychiatric consultants are effectively communicated to primary care providers.

Fig. 7.3Introducing a Collaborative Care Team. ©2013 University of Washington AIMS Center, http://​uwaims.​org

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